Refund policy

You don't need a reason. If it's not right for you, that's enough.

We want you to feel confident in every decision - and that includes changing your mind. Our returns policy is designed to be fair, clear, and human.

30-day return window

You have 30 days from the date your order is delivered to request a return or exchange.

Because hairbrushes are personal-care items, to qualify for a return your brush must be:

  • Unused and in the same condition you received it
  • Complete with its original packaging.

We reserve the right to decline a return if a brush shows signs of use, or damage caused after delivery, unless the item is faulty (see below).

Items that can't be returned

For hygiene reasons, we can't accept returns on brushes that have been used, unless they're faulty. We also can't accept returns on:

  • Gift cards

If you're unsure before buying, email hello@brushberries.com, we'll help you decide.

How to start a return

All returns are handled by post. To start a return, email hello@brushberries.com with:

  • Your full name
  • Order number
  • Reason for return
  • Whether you'd like a refund or an exchange

We'll reply with simple instructions for sending your item back.

Return postage

Return postage is the customer's responsibility unless your item arrives faulty, damaged, or incorrect. We don't provide prepaid return labels.

If the issue is our fault, we'll cover the cost of return postage or send a replacement at no charge.

Please use a tracked service and keep your proof of postage, we can't be responsible for returns lost in transit.

Refunds

Refunds are issued to your original payment method within 7 working days (up to 10 calendar days) of us receiving and inspecting your return.

Refunds exclude original shipping fees, unless the return is due to a fault on our end.

If 7 working days pass after your refund is approved and it hasn't reached you, contact hello@brushberries.com.

Exchanges

We're happy to arrange an exchange for a different style or colour. Exchanges depend on stock availability.

Promotions and free items

If your order included a free item (such as during a "buy 2, get 1" promotion or a gift set offer), its value will be deducted from your refund unless all qualifying items are returned. Free items can't be returned on their own.

EU 14-day cooling-off period

For EU customers, you're entitled to cancel or return your order within 14 days of delivery for any reason. Items must be unused and in their original condition, with packaging intact.

Questions about your return?

Email us at hello@brushberries.com and we'll respond with care.